Support

Here to help

Our support portal gives you access to our knowledge base and the ability to log and track cases.

  • Help center

    Documentation, installation guides and how-tos for administrators, teachers and students.

    Open help center
  • Email support

    Log a case with our support team and we’ll get back to you as soon as possible.

    support@medial.com
  • Request a feature

    Our customer feedback portal shapes the MEDIAL roadmap. Tell us what you need.

    Suggest a feature

User guides

Trouble logging in?

If you see “You are no longer logged in. Your session may have timed out”, allow all cookies in your browser while using the support site. If you’ve forgotten your password, use the “Forgot your password” link on the login page.

Don’t have a support login yet? Email support@medial.com to request access.